Do I need a doctors referral to see a Physiotherapist?

No. Physiotherapists are primary health practitioners so private patients do not need a referral to see us.

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What if I have a workers compensation claim or motor accident claim?

If you are planning on claiming your injury through an insurance company then it is advisable to see your GP to get a referral to see the physiotherapist – this makes claim management easier and reduces claim dispute issues from insurers. If you already have a claim number please bring this and details of your insurer to your initial appointment.

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My doctor has given me a referral to see another Physiotherapist but I want to come to your clinic?

You are totally entitled to choose your own therapist – simply bring the referral in with you to your first session and we will let the referring doctor know that you have commenced treatment with us.

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How do I pay for my treatment session?

Insurance claims are billed directly to the insurer provided all necessary claim numbers and information is provided to us.

Private patients need to settle their accounts at the end of each treatment session.

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Will my private health fund pay a rebate for my treatment?

Yes. Most private health funds pay a rebate for each physiotherapy session – bring your health fund card with you to the consult as we us use the HICAPS system to arrange direct funds transfer of your rebate – saving you a trip to the health fund.

Some funds also pay a rebate for massage, orthotics  and acupuncture – check your individual fund for amount of cover and the services covered.

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What do I need to bring to my first session?

It is advisable to bring along any x-rays and scan results that you may already have had taken, a pair of shorts if the injury it to a bodypart that is under normal clothing, your private health fund card (if you are a member) and means of paying for your consult – ie cash, cheque, credit card.

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Can I get orthotics at your practice?

Yes. Our clinics use state of the art computer software and footplate scanning technology called "Gaitscan” to assess foot function and order individual custom moulded orthotics – excellent for reducing Achilles Tendon, shin, knee and lower back problems.

Click here to see a video preview of the "Gaitscan" system.

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Do I need to be a member of Fitness First to attend your St Leonards or Kotara Fitness First clinics?

No. We are a private physiotherapy practice and you do not need to be a gym member to use our services. You are also able to use the gym equipment to complete your rehabilitation whilst in a treatment session.

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What if I am not a member and want to do some extra rehabilitation training in my own time?

The we are able to arrange a special "Rehabilitation Membership” to allow you unlimited access to the gym to complete your rehabilitation exercise program – ask your physiotherapist for details. We can also invoice your insurance company for these memberships so you can get the best possible results.

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How many sessions will I need to get better?

In your initial assessment your therapist will give you a "Patient Action Plan” which will outline your treatment program and how many sessions we estimate to get you back to full health. Your progress will be regularly checked throughout this period to ensure excellent progress is being made at all times.

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What if I want a massage or if I need to see the acupuncturist?

You do not need to see the physiotherapists to have treatment by our skilled massage therapists and acupuncturists – to make appointment for these therapists simply contact our friendly admin team.

Many physiotherapy patients will also have some sessions with the massage therapist and acupuncturist to ensure comprehensive recovery is achieved – regular massage and acupuncture is also a great way to prevent re-injury and muscle tightness.

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